Shipping & Returns
Clear information about shipping, delivery, order issues, and return eligibility.
We want the ordering experience to feel simple and transparent.
If you need details about shipping timelines, delivery, returns, or recurring orders, you can find them here.
Shipping
Orders are typically processed within [insert processing window].
Once shipped, delivery timing may vary based on destination and selected shipping method.
You will receive tracking information once your order has been fulfilled.
Shipping bullets
- Order processing: [insert processing timeframe]
- Shipping methods: [insert available shipping methods]
- Delivery window: [insert estimated delivery timing]
- Tracking: Sent once the order ships
- Shipping regions: [insert regions/countries served]
Order changes
If you need to update an order, please contact the support team as soon as possible.
Once an order has entered fulfillment, changes may not be possible.
Order issues
If your order arrives damaged, incomplete, or incorrect, please reach out with your order number and photos if applicable.
Our team will review the issue and help determine the next step.
Returns
Return eligibility depends on the product type, order status, and condition of the item.
Please review the return policy or contact support before sending anything back.
Recurring delivery orders
Recurring delivery orders are designed to help keep your routine consistent.
You may be able to manage timing, address details, or order preferences before the next fulfillment date.
Need help?
If you need help with an order, please contact the Hormona Vida support team with your order number and the email used at checkout.
Need help before
you order?